Privacy Policy

Effective July 6, 2026

At JoeyPrints, we value our customers and are committed to respecting your privacy. This Privacy Policy explains how JoeyPrints collects, uses, shares, protects, and manages information when you visit our website, place an order, upload files, contact us, subscribe to emails, or interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us when you place an order, create an account, request a quote, upload files, contact us, sign up for emails, participate in promotions, or interact with our website.

This information may include:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history
• Uploaded artwork, photos, designs, graphics, or other files
• Account login details, if you create an account
• Customer service messages, quote requests, and other communications
• Payment-related information processed through third-party payment providers

We may also collect certain information automatically when you visit our website, such as:

• IP address
• Browser type
• Device information
• Website pages viewed
• Referring website or search engine
• General location information
• Cookie and analytics data

Payment Information

JoeyPrints does not directly store full credit card numbers or sensitive payment details. Payments are processed through trusted third-party payment processors, including Stax Payment Processing, PayPal, and other secure payment or checkout providers that may be used on our website.

These providers process your payment information according to their own privacy policies and security practices.

How We Use Your Information

We use the information we collect to:

• Process, produce, and fulfill your orders
• Communicate with you about your order, quote, project, pickup, delivery, or shipping status
• Provide customer support
• Review uploaded artwork or files for printing purposes
• Send transactional emails related to your order or account
• Send marketing emails, promotions, updates, or product information when permitted
• Improve our website, products, services, and customer experience
• Personalize your shopping experience
• Prevent fraud, unauthorized transactions, or misuse of our website
• Comply with legal, tax, accounting, or regulatory obligations

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us at hello@joeyprints.com. We will process marketing email opt-out requests within 10 business days. Please note that you may still receive transactional or service-related emails about orders, quotes, account activity, or customer service matters.

Uploaded Artwork, Photos, and Files

When you upload artwork, photos, graphics, logos, designs, or other files to JoeyPrints, we use those files only for purposes related to your order, quote, design project, proofing, printing, production, customer support, reorders, or recordkeeping.

We do not sell your uploaded files. We do not use your artwork, photos, or designs for unrelated marketing purposes without permission.

From time to time, JoeyPrints may showcase completed projects in our portfolio, website, social media, or marketing materials. We will only do this when appropriate and will avoid sharing sensitive personal information. If you prefer that your project not be shared publicly, please let us know.

How We Share Information

JoeyPrints does not sell or rent your personal information to third parties for their own marketing purposes.

We may share information with trusted service providers who help us operate our business and provide services to you, including:

• Payment processors
• Website and ecommerce platforms
• Shipping and delivery providers
• Email marketing platforms
• Analytics and advertising tools
• Customer service tools
• Printing, production, or fulfillment partners, when needed
• Professional advisors, such as accountants, attorneys, or business consultants

These service providers are only authorized to use your information as needed to provide services to JoeyPrints or to comply with legal obligations.

We may also share information if required to do so by law, legal process, court order, government request, or to protect the rights, property, or safety of JoeyPrints, our customers, or others.

Cookies and Tracking Technologies

JoeyPrints uses cookies and similar technologies to improve your website experience and understand how visitors use our site.

Cookies may help us:

• Keep items in your cart
• Recognize returning visitors
• Remember preferences
• Improve website performance
• Analyze website traffic
• Measure marketing and advertising effectiveness
• Provide relevant content or promotions

We may use analytics or advertising tools, such as website analytics, social media pixels, or similar technologies, to better understand customer behavior and improve our marketing.

You can control or disable cookies through your browser settings. Some features of our website may not work properly if cookies are disabled.

Marketing Communications

If you sign up for our email list, place an order, participate in a promotion, or otherwise provide your contact information, we may send you updates about JoeyPrints products, services, promotions, events, or helpful print-related content.

You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at hello@joeyprints.com.

We do not send SMS/text marketing messages unless you have provided consent where required. If we offer SMS/text messaging in the future, you will be able to opt out according to the instructions provided in those messages.

Data Retention

We keep personal information for as long as reasonably necessary to provide our services, fulfill orders, support reorders, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and operate our business.

Uploaded artwork, order files, proofs, and customer communications may be retained for production history, customer support, reorder convenience, accounting, or legal purposes. If you would like to request deletion of your information or uploaded files, you may contact us at hello@joeyprints.com.

Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Request access to the personal information we have about you
• Request that we correct inaccurate information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Opt out of certain marketing communications
• Opt out of certain types of data sharing or targeted advertising, where applicable
• Limit certain uses of sensitive personal information, where applicable

To submit a privacy request, contact us at:

hello@joeyprints.com

We may need to verify your identity before completing certain requests. We will not discriminate against you for exercising your privacy rights.

California and Other State Privacy Rights

Certain state privacy laws, including California privacy laws, may provide additional rights to residents of those states. Where applicable, JoeyPrints will honor privacy rights required by law.

In general, the categories of personal information we may collect include:

• Identifiers, such as name, email address, phone number, billing address, and shipping address
• Commercial information, such as products purchased, order history, and customer preferences
• Internet or network activity, such as website interactions and cookie data
• Customer-provided content, such as uploaded artwork, photos, logos, or design files
• General geolocation information, such as approximate location based on IP address
• Communications with JoeyPrints, such as quote requests, emails, forms, and customer service messages

We do not knowingly sell personal information for money. If any advertising or analytics activity is considered a “sale” or “sharing” under applicable privacy laws, you may contact us at hello@joeyprints.com to request more information or opt out where required by law.

International Visitors

JoeyPrints is based in the United States. If you access our website from outside the United States, please understand that your information may be collected, processed, and stored in the United States.

Where applicable, we will process personal information in accordance with relevant privacy laws, including the GDPR for certain users located in the European Economic Area, United Kingdom, or Switzerland.

Children’s Privacy

JoeyPrints does not knowingly collect, use, or store personal information from children under the age of 13 without verifiable parental consent.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information. Parents or guardians who believe a child has provided personal information to JoeyPrints may contact us at hello@joeyprints.com.

Security

We take reasonable administrative, technical, and physical measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online system, email transmission, or digital storage method is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable safeguards.

Links to Third-Party Websites

Our website may contain links to third-party websites, platforms, payment providers, social media pages, or other services. JoeyPrints is not responsible for the privacy practices, policies, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites or services you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When we make updates, we will revise the effective date at the top of this page. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

Contact Us

For questions, concerns, or privacy-related requests, please contact us at:

JoeyPrints
Attn: Customer Service
105 N. Falkenburg Rd, Suite C
Tampa, FL 33619

Email:hello@joeyprints.com